一个真正的速递员 / A True Courier

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前方交通事故造成大塞车， 这时一位仁兄从一辆救护车当中抱着一位老婆婆跳了出来，紧接着穿过熙攘的街道朝医院方向疾步奔走。然后有广告解说：“这是Johnson，就是靠他的机智 和过人的使命感，可以让这位老婆婆在第一时间内送达医院，当发现Johnson这样不顾一切完成使命的人，FedEx怎能放过他呢？”话 毕，Johnson被拖上一辆联邦快递的货车成为一名速递员。结尾一句“联邦快递，使命必达”。
同时播出的还有送Pizza的Tommy成为联邦快递速递员的广告。十年了，这两位的形象在我脑海里仍难以磨灭。我相信：他们才是真正的速递员，使命必达的快递才是真的快递。
真正的速递员应该要像Johnson那样肩负起使命
我相信我可以成为像Johnson那样的人。 每次车子发动，我都很开心和自豪，因为我马上就要载动很多人的梦想，而不是冰冰冷冷的包裹。
其实，每个包裹都是温暖的。例如，那天杜先生接到来自日本的文件后惊喜不已：“好快啊，昨天下午才寄的！”然后告诉我，他在日本留学后加入了一家日本汽车配件公司，目前他正如火如荼地组建日本总公司广州办事处的事宜。 时间便是金钱，他们希望广州办事处能尽快的运作起来。
一星期后，又是杜先生的包裹，两大箱。早上办公室无人签收，下午调度通知我这是紧要包裹，客人要五点钟才能赶回办公室。我于是重新分配其他取件点的时间以空出那个时段来送达杜先生的包裹。这次，杜先生已经迫不及待地站在货梯口等我。
艰苦点不要紧，重要的是，我喜欢收获他们诚挚的笑容和感谢。
真正的速递员应该兢兢业业
公司的声誉让我不得不兢兢业业! 朋友们一听我在联邦快递工作，第一的反应就是：”联邦快递，使命必达。” 更有一次在耀中广场乘电梯的时候，另外一家公司的速递员看到我，数秒后飙了一句：“联邦快递，好嘢！（好家伙的意思）”。
是的，我相信联邦快递是快递行业中的佼佼者，就如汽车中的林宝坚尼兰博基尼。我为此而自豪，也要努力去维持这份沉淀了多年的良好声誉。我们都努力做到：细心地分拣，认真地查车，安全地行车，准时准点地派送包裹等等。
真正的速递员应该细心友善，做客户的朋友
怎样才算细心？罗华上个星期就很细心。一位在酒店413号房的客户因为大厦陈旧要翻修而搬走了，但他们未能把新地址及时通知到所有的客户。因此， 他们其中一个包裹仍然被分拣到Route955。看到这个情况，华哥轻轻地划去955，重新写上正确的线路号后交给了我。当然，这个埃及来的包裹最后也准 时地送达郑小姐的手里。
我们熟悉我们的客户。我们都知道，1906的前台叫Kathy; 地址超级难找的位于城中村的10号自编之一铺的叫洪先生；整天喜欢两点钟下美洲单的27楼那位前台叫Aiko。
有些朋友是这样认识的。当时是10月底，一个大楼F座2807的客人依然像往常一样下18：00的澳大利亚单。当我18:15分赶上去的时候，其他员工都 下班了，只剩一位美国男人，他不会说中文。没有翻译，他只递给我一个包裹问到“how much”，我做了体积重后是4.5KG。他听了报价后立刻现了一副很像苦瓜的脸。我说我有办法，“follow me。” 他说“really ? Show me show me！ ”看着我将他包裹里的假发放进我们的Larger Box， 称重后是2KG。他沸腾了，握住我的手说“Excellent! Excellent!” 然后就自我介绍他叫Jim，让我们有空去他办公室，那里有咖啡和茶。Jim让我认识到：真正的速递员还应该积极上进，拥有一颗永远学习的心。
更重要的是：真正的速递员应该要学会感恩
路上，若没有队友们的帮助，就没有我的成长。如：有次我忘了随身带打印机，组长陈建南提醒了我，并详细解释了带打印机在客户面前做件和不带的时间差别和工 作舒适度的差异。早上我正要去派一个物料的时候，亦都得到他的建议：不如等到中午一点半去收他们的美国件时一起送，省去了一个重复动作。
我也在跟车的时候，从陈志身上学到很多。在进入停车场的时候，他习惯把大灯打开，貌似平常的动作却大大增加了我们行车时候的安全系数。 他在去威斯丁酒店的路上就给商务中心的相关人员打电话，让他们去一楼的员工通道取件，因为酒店不允许速递员送件到楼上。
在联邦快递工作了362天，关于队友们和我的工作小故事我都可以如数家珍，像有雷同却又各具代表，像是平凡却又各自精彩。因为我们都是联邦快递的速递员！

我是陈秋敏，我是联邦快递！

An accident brings traffic to a standstill. A young man jumps out of an ambulance carrying an elderly lady. He rushes through the crowd to the hospital. Then, a TV commercial voice-over says,” This is Johnson. The elderly lady could get to the hospital in a timely fashion simply because of his wisdom and high sense of responsibility. When we find someone who strives to complete his mission by any means, how can FedEx let him go?” After saying this, Johnson is pulled into a FedEx van and becomes a FedEx courier. The TV commercial ended with “FedEx, We Live to Deliver.”

Another TV commercial was launched at the same time, which talked about Tommy, a pizza delivery boy, who finally became a FedEx courier. These two commercials aired a decade ago but I have never forgotten the images of these two couriers. I believe, they are the true expression of FedEx couriers, and only Express service with “We Live to Deliver” as its commitment is the true expression of express service.

True couriers must shoulder the responsibility like Johnson.

I believe I can be someone like Johnson. Every time I start up my vehicle, I feel proud because what I am going to deliver are people’s dreams.

In fact, every package has a warm story behind it. For example, one day, when Mr. Du received his package from Japan. He was very excited and said,” How fast! It was just sent out yesterday afternoon!” He shared that he studied in Japan and after graduation he joined a Japanese auto parts manufacturing company. Now he was busy with the start up of his company’s representative office in Guangzhou, therefore, time meant money to him. They hoped that the Guangzhou office would be put into operation as soon as possible.

One week later, there was another shipment containing two big boxes for Mr. Du. However, when I made the morning delivery, there was nobody in his office to sign for the shipment. I was informed by the dispatcher that this was an urgent package and the customer would return to the office by 5 pm. I rearranged my pick-up schedule in order to re-deliver Mr. Du’s package when he would be available. This time, Mr. Du was waiting at the door of the cargo lift.

Walking extra miles doesn’t matter to me. What matters to me is the sincere smile and appreciation from my clients.

True couriers should be conscientious and earnest.

The reputation of my company urges me to be conscientious and earnest. The other day, when a friend of mine learned that I was working for FedEx, his first response was “FedEx, We Live to Deliver”. Another time, when a courier from another express company saw me in the elevator of Yaozhong Plaza, he suddenly said, ”FedEx, you are the one!”

Yes, I believe that FedEx is a leader for the express industry, just like the status of Lamborghini for the automobile industry. I am so proud of this and will strive to protect this outstanding reputation, which has been established for many years. We will try our best to meet the following requirements: sort carefully, check vehicles earnestly, drive safely and deliver punctually.

True couriers should be careful and kind, and become friends with customers.

"How careful is good enough”? What Luo Hua did last week answered this question well. The client who used to stay in Room 413 of a hotel moved somewhere else because of hotel renovations, but they didn’t inform all of their customers of this address change. Therefore, one of their shipments was sorted into Route 955 according to the former address. Seeing this, Luo Hua revised the sorting result, and replaced the wrong route number with the correct one and then handed the revised package over to me. Off course, the package from Egypt reached Miss Zheng, the consignee, on time.

We know our customers. We all know that the receptionist in Room 1906 is Kathy; the owner of the No. 10 shop at an in-town village, whose address is very difficult to find, is Mr. Hong; the receptionist on the 27the floor is Aiko, who places pick-up orders to America at 2pm every day.

Sometimes, we become friends due to circumstances. At the end of October, I went to No 2807, Block F to pick up a shipment to Australia. It was 18:15 and all the staff were already gone. There was only an American guy who could not speak Chinese. Since there was not translator available, he simply handed a package to me and asked “how much?” I weighed the package and it was 4.5kg, then I gave him a price. After hearing the price, he was very vexed. I said I had an idea and please follow me. “Really? Show me, show me!” he said. I opened his package and put the wig into our Larger Box, and the weight was only 2kg. He was very excited, held my hand and said:” Excellent! Excellent!” Then he said he was Jim and invited me to his office for coffee or tea when I was free. Jim made me realize that a true courier should go for excellence.

True couriers should learn how to be grateful.

Everyday, when I’m on the road, I cannot succeed without help from my team members. For example, I forgot to take the portable printer with me when picking up a shipment, but my team leader Chen Jiannan reminded me and explained the difference of time efficiency and work comfort with or without the printer. The other morning, when I was about to deliver a shipment he advised that it would be better to deliver it when picking-up their shipments to the U.S at 1:30pm, which would save a duplicated effort.

I learned a lot from Chen Zhi. He used to turn on his headlights when driving into the park. Well, this common maneuver greatly improves driving safety. When he goes to the Westin Hotel, he calls the business center and informs the relevant recipients to meet him at the staff exit because the hotel doesn’t allow the couriers to deliver packages upstairs.

I have been with FedEx for 362 days so far. I am very familiar with the stories of my team members and myself. They sound similar but actually vary. They seem common but are individual because we are all true couriers of FedEx!

I’m Chen Qiuming, and I’m FedEx!

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