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QDM in Action

Posted: February 7, 2012

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Demonstrating the simplicity of the Quality Driven Management (QDM) approach, FedEx Ground service manager, Jake Nishwitz, reveals how quick assessments and collaboration with the front-line measur

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QDM in Action

42 Views
Posted: 02/07/12
Demonstrating the simplicity of the Quality Driven Management (QDM) approach, FedEx Ground service manager, Jake Nishwitz, reveals how quick assessments and collaboration with the front-line ...
Cultivating Success

4919 Views
Posted: 10/03/11
Customer Service Sr. Manager, Tony Turnage of Irving, Texas, shares what has motivated him to live out the Purple Promise and how he inspires others ...
King of the Pins

946 Views
Posted: 09/28/11
FedEx Express courier Jeff Surette of Wilmington, MA., relates his hobby, candlepin bowling, to his job. Both are tough, require focus, and teamwork to be ...
Optimizing Business with QDM

3825 Views
Posted: 08/11/11
"QDM, is a process way of looking at a problem and developing solutions," says John Kelton, a material handler at the Memphis World Hub.
Temperature-sensitive Shipment Solutions

2618 Views
Posted: 01/24/11
As manager of Quality and Validation at FedEx Custom Critical, Karl Kussow oversees the development and testing of critical shipping solutions for the healthcare industry, ...
Beth Behind the Wheel of a Hybrid

2607 Views
Posted: 06/10/10
After five years of driving a FedEx Express hybrid delivery van, Sacramento-based courier Beth Fullenwider is used to the whisper-quiet engine and positive comments from ...
我的熊猫工作 / My Work with Pandas

371 Views
Posted: 01/19/12
作为成都Gateway的经理，我参与了最近的两次熊猫运送--由成都去苏格兰,和这次的由成都到法国的。要让熊猫稳妥的运到机场，装载上”联邦熊猫快递号”，并准时从成都起飞，我需要做很多准备工作，并要与成都机场以及熊猫基地做协调和沟通。 12月初那一次把熊猫送去苏格兰的运送是我首次参与熊猫运送，也是首次参与这些特殊运送。我负责成都这边的操作。
Making it Better with QDM

431 Views
Posted: 01/18/12
FedEx Ground hub Service Manager Jayne Beilstein of Portland, Oregon knows firsthand the benefits of embedding the QDM principles into the workplace.
在上海执行QDM/Implementing QDM in Shanghai

4261 Views
Posted: 01/18/12
中国上海的高级清关专员张玉洁和她的团队在清关过程中发现了改善的机会，看看他们如何执行QDM（质量驱动管理）原则提高他们的效率、客户满意度和员工参与度。 Sr.
Cooperation and Teamwork Wins

178 Views
Posted: 01/13/12
My name is Jani Haverinen and I am ...
Relief Aid for Japan

174 Views
Posted: 01/13/12
At the beginning of July I was approached ...
Thinking Outside the Box

236 Views
Posted: 01/10/12
I had been given some details regarding a ...
联邦熊猫快递号“整装待发/Fueling the FedEx Panda Express

623 Views
Posted: 12/17/11
2011年12月4日 9:40AM, 众所瞩目的两只大熊猫“阳光”和“甜甜”搭乘联邦快递的波音777专机从成都前往英国的爱丁堡。这架机号为892的777飞机12月3日就抵达了成都双流机场。为了保障两只可爱的中国国宝安全准时地出发，我和其他两位来自香港和上海站的机务人员对飞机进行了认真仔细的检查。
把熊猫送往苏格兰/Sending Pandas to Scotland

614 Views
Posted: 12/14/11
我叫朱凌。我是上海的一名高级机场运作代表. 很幸运，作为777F 的　装机队长, 我参与了此次在成都的联邦熊猫快递号的行动。大熊猫是中国的国宝，也是全世界人民喜爱的动物。而我们联邦快递这次的熊猫快递号则是一座桥梁，连接了中国和苏格兰两国人民对于大熊猫共同的喜爱之情和两国人民之间的友情。作为联邦快递的一员，我倍感自豪和光荣。我爱熊猫。我叫朱凌。我是联邦快递。
The Gift of Giving

1932 Views
Posted: 11/30/11
Stephanie Duemmel, senior manager at FedEx Ground in Wichita, KS believes that delivering on the Purple Promise goes beyond the four walls that you work ...
Providing Great Service...One Chat at a Time!

2480 Views
Posted: 10/25/11
Building good relationships with customers is important to the success of any business. It has become an easier and more popular process thanks to online ...
Energized to Produce Results

858 Views
Posted: 10/24/11
Taking risks can sometimes lead to opportunities for career growth or positive business results.
Three P's for Success

1747 Views
Posted: 10/24/11
According to Rick Seelhoff, senior manager at FedEx Ground in Pontiac, MI., the road to success consists of 3 P's: supporting and encouraging the people; ...
QDM Coaching for Success

1104 Views
Posted: 10/24/11
Access to information and resources help develop an employee's path to success.
On Solid Ground

1859 Views
Posted: 10/24/11
Bob Deans, sr manager at FedEx Ground in Tampa, Florida knows the importance of good training, solid leadership, and employee engagement.
Temperature Means Everything

1731 Views
Posted: 10/10/11
Having a temperature controlled van is vital in meeting the critical shipment needs of some of our customers.
Delivering an Outstanding Experience

1117 Views
Posted: 10/10/11
Indianapolis-based courier Deanna Fentz shows how maintaining good relationsips with customers is the key to success and happiness on the job.
Great Service....Great Chili

1221 Views
Posted: 10/10/11
FedEx customers appreciate our services and the employees that deliver their products. Such is the case with courier Ray Sheets of Alpharetta, Georgia.
Biking for MS

718 Views
Posted: 09/28/11
It is believed that there are over 300,000 people in the United States who have been diagnosed with multiple sclerosis.
Bundling Solutions through FedEx Trade Networks

2126 Views
Posted: 09/14/11
Sam Riskin, VP of Global Sales Development at FedEx Trade Networks, shares what's involved in creating various solutions to meet a customer's shipping need.
Teamwork Precedes a Perfect Perfomance / 团队精神成就完美表现

4316 Views
Posted: 09/12/11
Although the work is hard, the end results are well worth it.
节能驾驶带来改变

1223 Views
Posted: 08/30/11
节能驾驶带来改变张靖伟 PEKA 2011年7月6号我非常有幸的代表PEKA参加了来自日本五十铃（ISUZU）公司的专家为我们做的Eco-driving(节能驾驶)的专业培训。在整个的培训过程中我不仅学习了理论知识，尤为让我惊喜的收获是：我们结合专家的理论，在当天实际操作中改变传统的驾驶习惯后，燃油的消耗量居然降低了25%之多。
Innovation Through Eco-Driving

1269 Views
Posted: 08/30/11
On July 6, 2011, I was excited to ...
My FedEx History

1343 Views
Posted: 08/08/11
My name is Julissa Maldonado and this is ...
Delivering Solutions with Project Advance

1500 Views
Posted: 07/29/11
Meeting the needs of our internal and external customers is very rewarding to Rocky Mountain Tech Center IT Manager, Patricia Sarmiento and her team in ...
Future Grandpa

565 Views
Posted: 07/27/11
Joe, a handler at the BUFA Station, is ...
Sustainable Solutions

1672 Views
Posted: 07/22/11
FedEx Ground Sr. Manager Eric Pagano had one question: Why wasn't his warehouse recycling?
Customer Satisfaction Makes My Day

975 Views
Posted: 07/19/11
In my 30 year career at FedEx, I ...
FedEx: My Friend in Times of Trouble

918 Views
Posted: 07/19/11
Why have I stayed with FedEx for 30 ...
Staying Power: 30 Years With FedEx

971 Views
Posted: 07/19/11
I started out working for Flying Tigers before ...
All in a Day's Work

1384 Views
Posted: 07/05/11
FedEx Sales Executive Julie White of Anaheim, California has mastered multi-tasking in a "movable office." Her skill in securing and building solid business relationships puts ...
A "Couple" of Couriers

7631 Views
Posted: 06/06/11
Alpharetta, GA couriers Pierre and Trina Braden are one example of a FedEx family.
Center of Success

1646 Views
Posted: 05/06/11
A clear vision, encouragement, and employee engagement are key to generating a success-filled working environment.
空高く、遠くまで

2215 Views
Posted: 04/06/11
私は中国東南部の福建省で生まれ育ちましたが、今ではフェデックスのエアバス機を操縦するまでになりました。私の原動力となっているのは『万巻の書を読み、千里の道を行く（讀萬巻書行萬里路）』という中国の古いことわざです。私の興味は常に外の世界にあり、空高く飛んで遠くまで旅することを夢見てきました。
You Can Hear Our Smile

2706 Views
Posted: 04/01/11
Suzanne Adams, Operations Manager of Customer Service in Buffalo Grove, Illinois, encourages her team members to provide excellent service to thousands of FedEx customers…one smile(in ...
ฝันให้ไกล ไปให้สูง

2221 Views
Posted: 03/31/11
ฉันเดินตามความฝันจากเมืองฟูเซียนทางตะวันออกเฉียงใต้ของจีนจนได้ก้าวมาขับเครื่องบินแอร์บัสของ FedEx แรงบันดาลใจของฉันมาจากคำกล่าวจีนที่ว่า “คนเราควรอ่านหนังสือล้านเล่มและออกเดินทางหลายพันล้านไมล์” ฉั
하늘 높이, 멀리 떠나는 여행

2228 Views
Posted: 03/31/11
저는 FedEx 에어버스의 조종석에 앉기 위해 중국 남동Fujian ...
Have you ever been to Valdez, Alaska?

2110 Views
Posted: 03/30/11
Josie Scott is a courier at the VDZA ...
志在蓝天

3095 Views
Posted: 03/07/11
我叫付文瑜，是联邦快递的飞行员，在香港工作。我从小生长在福建的一个小村庄，天空一直是我一个很遥远的梦想。我向往外面的世界，这激励着我不断努力，成为一名飞行员。四年前，我加入联邦快递香港公司，担任副驾驶一职。从此，我的梦想实现了。
The Purple Promise Significa Professionalidad

4573 Views
Posted: 02/23/11
Originally from Puerto Rico, courier Jose Velez of Marietta, Georgia knows the benefits of being able to speak English and Spanish. In either language, he loves ...
Traveling Far, Flying High

7637 Views
Posted: 02/22/11
My name is Wenyu Fu and I'm a Hong Kong-based FedEx pilot. I grew up in a small town in Fujian but knew the sky ...
Why is Michael Green Always Smiling?

4558 Views
Posted: 01/30/11
With an easy laugh and obvious customer focus, FedEx Freight city driver Michael Green makes a memorable and entertaining impression in Chicago.
FedEx Courier Sitka, AK

3197 Views
Posted: 01/20/11
In Alaska Remote Operations, the Sitka, AK station ...
The Brotherhood of FedEx

1543 Views
Posted: 01/15/11
(Posted by: Kraig "Hanz" Heiligmann, Courier/DOT, FedEx Express, ...
Package Design Makes a Difference

5214 Views
Posted: 01/07/11
David Nelson, a FedEx TechConnect packaging design project engineer in Memphis, is one of the few FedEx team members encouraged to drop packages.
A Natural Storyteller

4931 Views
Posted: 12/22/10
FedEx Sr. Communications Specialist Morgan Billingsley captures behind-the-scenes stories of FedEx employees both on and off the job. This holiday season, he went on location in Ft.
Bulk Labels to the Rescue

5465 Views
Posted: 12/07/10
When a FedEx Sales representative has a new or existing customer working with larger than expected shipping volumes, Associate Technical Analyst Jason Jones is part ...
Happy Customers

2399 Views
Posted: 11/29/10
(Posted by: Harold Whitewick, Courier, FedEx Express, Saint ...
Purple Promise Ready for Takeoff!

2426 Views
Posted: 11/10/10
(Posted by: Michael Sampayan, Center Lead Project Coordinator, ...
Translating the Purple Promise into Japanese

3157 Views
Posted: 10/05/10
Chicago Customer Service Agent Mick Miyamoto is like a best friend to Japanese-speaking FedEx customers. That's because their native language is also... his.
Almost 29 Years, I CARE!

3263 Views
Posted: 09/30/10
(Posted by: Ivelisse Vazquez, Sr Svc Agent/Non-DOT, FedEx ...
Keeping a 777F in Tip Top Shape

7183 Views
Posted: 08/17/10
Maintenance technician shares the art of avionics and what it's like to work the FedEx fleet.
A Streak To Be Proud Of

3014 Views
Posted: 08/11/10
(Posted by: Brian Wallace, Sort Manager II - ...
She Keeps Us Festive

3193 Views
Posted: 08/03/10
(Posted by: Jacqueline Makoczy, Mgr Station Ops/CDL, FedEx ...
Taking Care of Our FedEx Buildings

3263 Views
Posted: 08/03/10
(Posted by: Alex Olivera, Fld Fac Contract Advr, ...
Pat's Golden Rule

3012 Views
Posted: 08/02/10
On the job or off, team leader Pat Harris says she lives by one simple rule -- something she was "always taught" in life.
"Purple-Blooded"

3603 Views
Posted: 07/13/10
Meet a veteran courier in California who is handing down his passion for delivering the FedEx experience.
We Handle The Big Stuff Too

2963 Views
Posted: 07/12/10
(Published by: Richard Siciliano, Sr. Strategic Solutions Mgr, ...
Industry Rain Covers

3068 Views
Posted: 07/06/10
(Posted by: Marcelo Moraga, Hub Industrial Engineer, FedEx Ground, City of Industry, CA) Alfred Ramirez is a package handler at the FedEx Ground hub in City ...
OTAY Safety Culture

2663 Views
Posted: 07/02/10
(Posted by: Kenneth Tyrrell, P&D Manager I, FedEx ...
FedEx Really Is My Family

4255 Views
Posted: 06/25/10
(Posted by: Dennis Permenter, Sr.
Improving The Customer Experience

2586 Views
Posted: 06/09/10
(Posted by: Corey Wells, Customer Pickup Coordinator, Los ...
FedEx Express "Turn Around Lisa!"

3231 Views
Posted: 06/09/10
Highlighted in this video are Peggy Bennett Lisa Usselman, who are sisters and both couriers who work for FedEx Express at the same station-BJJA just ...
Sympathy and Concern

2490 Views
Posted: 06/07/10
(Posted by: Thomas David Mitchell, Handler-Non-DOT, FedEx Express, ...
My Journey

2674 Views
Posted: 06/04/10
(Posted by: Jessica Lindsey, Senior Field HR Clerk, ...
"Yes WE Can"

2500 Views
Posted: 05/27/10
(Posted by: Danta Moore, Center Production Coordinator, Lorton, ...
"I Truly Enjoy Going Into Work Everyday"

2635 Views
Posted: 05/26/10
(Posted by: Matt Ellis, Freight Inspector,Charlotte NC) ...
"Am I Gonna Make It?"

3436 Views
Posted: 05/26/10
Memphis Hub Team Leader Canitra Hollins loves the challenge of her fast-paced, high intensity job. She says she gets "pumped up" knowing she and her ...
Finessing a Big Rig

3397 Views
Posted: 05/24/10
Pam Heiden can handle a big rig the way the rest of us back up our family sedans. But what she's really proud of, she ...
FedEx Office Helps Keep the Fontainebleau Humming

3034 Views
Posted: 05/24/10
In the center of one of Miami's chicest hotels, Pablo Lopes Da Silva keeps pace with a crowd of customers from around the world.
Forever Young

3091 Views
Posted: 04/13/10
Meet Tony Green, 81 years old and loving ...
"Purple-Blooded"

2751 Views
Posted: 04/13/10
Meet a veteran courier in California who is ...
Delighting in Delivery

3579 Views
Posted: 03/11/10
From the folks on the block to Washington, DC’s movers and shakers – April Harding’s route is all about the people.
Forever Young

3652 Views
Posted: 03/10/10
Meet Tony Green, 81 years old and loving every minute.

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