Delivering Joy the IT Way

Posted December 24, 2014 | 3743 Views

As a programmer analyst on the Information Technology (IT) Field Systems and Support team, Heather Pape spends much of her time testing handheld scanners with facility personnel to ensure they’re ready for pickup and delivery contractors to use. Heather’s behind-the-scenes role is important to the success of the FedEx Ground operation, and ultimately, the customer experience. Heather says she loves helping deliver joy – in the form of IT support – during the company’s busiest time of the year.

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