Shipping is in the Family

Posted January 03, 2014 | 4422 Views

Melissa Pinto of Mumbai, India, has always been interested in the shipping industry. Her father is an export officer and his passion for the industry rubbed off on Melissa at a young age. You can tell within just a few seconds of meeting her that she very clearly loves her role in customer service at FedEx.

When she began working as a freight forwarder, she often worked with FedEx and learned about the importance of the personal touch, and having a customer centric focus. “The way that I was treated as a client then is how I want to treat our customers now.”

Customer service can often be stressful, and to manage this, Melissa uses music as a way to keep her mind calm and focus on work. She notes that “my work wouldn’t happen if not for music!”

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